Shipping and delivery policy

1. Order preparation

Preparation time

We begin preparing an order after successful payment. Order preparation normally takes 3 to 5 business days.

Personalized products

Some products are made individually, so preparation time may depend on the complexity of the order and the number of orders being processed.

Order confirmation: after placing an order, you will receive a confirmation by email. If you notice an error, please contact us as soon as possible.

2. Delivery methods and times

Orders in Lithuania are sent by Lithuanian Post or courier, depending on the product type and available delivery options.

5–10 business days Standard preparation

We begin preparing the order after successful payment.

1–3 business days Express service

If the express service is selected, the order is prepared faster.

Delivery times are estimates and may change due to carrier operations, holiday periods, increased shipment volumes or other circumstances beyond our control. In unforeseen circumstances, delivery may take up to 20 additional business days.

3. Delivery cost

Cost

The delivery cost is calculated during checkout and shown before payment.

Free delivery

When a free-delivery promotion applies, it is applied automatically or according to the conditions shown on the website.

4. Delivery address

The buyer is responsible for providing correct delivery details. Please check the information carefully before confirming the order.

Full name

Phone number

Postal code

City and country

Delivery address

Additional information for the courier

If a shipment is returned because the address is incorrect or incomplete, the buyer may be charged the cost of reshipping it.

5. Shipment tracking

If a tracking number is assigned to the shipment, it may be sent to the buyer by email or SMS. Tracking information may not become active immediately after dispatch.

6. Uncollected shipments

If the buyer does not collect a shipment on time and it is returned to the sender, the buyer may be charged the cost of reshipping it.

We recommend monitoring the tracking information and collecting the shipment on time from the Lithuanian Post office or another specified collection point.

7. Lost or damaged shipments

Lost shipment

If you believe a shipment has been lost, contact us by email. We will investigate and, where necessary, contact the carrier to trace it.

Damaged shipment

If your shipment arrives damaged, contact us as soon as possible and provide the order number, photographs of the packaging and photographs of the damaged product.

8. Holiday periods

During holiday periods or times of increased order volume, preparation and delivery may take longer. We recommend ordering in advance.

9. Changes to the delivery policy

We reserve the right to update this delivery policy at any time. Changes take effect on the date they are published on the website.