Ordering
How do I place an order?
Choose a product, upload a photo, select the options and add the product to your cart. Then enter the delivery details and complete payment.
Can I see the result before ordering?
When a preview is available, you can see it before adding the product to your cart. The finished result may vary slightly because of screen colors, the selected size or production characteristics.
Can I change an order after payment?
If you notice a mistake, contact us as soon as possible. If production has not started, we will try to update the details. Changes may no longer be possible once production has begun.
Photos and personalization
What photo should I upload?
A clear, bright, high-quality photo works best, with the main person, pet or object large enough in the frame.
- use the highest-quality photo available;
- important details should not be cropped out;
- the face or main subject should be clearly visible;
- avoid very dark, blurry or heavily cropped photos.
Will my uploaded photo be used in advertising?
No. Your uploaded photo is used only to prepare your order and make the product. It is not used in advertising or public communications without your explicit consent.
Can the photo be cropped?
Yes, when required by the selected format. We try to retain the most important parts of the photo, but a very narrow or tightly zoomed image can limit the final result.
Payment
Which payment methods are available?
Payment is completed on the website through a secure payment provider. Available methods may include cards, Google Pay, Apple Pay and other methods shown at checkout.
Is my payment information secure?
Yes. Payments are processed by a payment provider, so we do not store full card details in our system.
When does order preparation begin?
Order preparation begins after successful payment. If payment fails, the order is not sent to production.
Delivery and returns
How long does order preparation take?
Preparation usually takes 1 to 3 business days, although personalized products may require more time.
How long does delivery take?
Delivery time depends on the destination country. You will receive your order approximately 5β10 business days after payment.
Can I return a personalized product?
Products made especially from your photo or selected options generally cannot be returned unless they are defective, damaged or do not match the order.
What should I do if my product arrives damaged?
Contact us by email and include the order number and photos showing the damage and packaging. We will assess the situation and offer an appropriate solution.
Could not find an answer?
Contact us with questions about your order, photo, payment, delivery or return.